Frequently Asked Questions
- What documents do I need to apply for?
- You can apply for the advance payment plan only with your passport (non-Korean) or alien registration card.
- I don’t have my passport with me when I applied.
- A passport is required to complete the application process, so please make sure to have it ready.
- Is it possible to open without a Korean address?
- You can make a reservation for your visit, but an address will be required to proceed. If you don’t have one, please consult with us in advance.
- Is there anything else I need besides my ID?
- Yes, you’ll need a mobile phone that is not carrier-locked. Devices purchased from most telecom companies often have SIM locks, so please check in advance. If your device is locked, make sure to unlock it or prepare a SIM-free device.
- What should I do after using it?
- You do not need to return the SIM card, so you may simply throw it away.
- Can I extend the use?
- Yes, some plans can be extended. Please check the product details page for more information.
- I’d like to get a refund because my stay has been shortened.
- Unfortunately, refunds cannot be issued for your convenience or for the unused period of the plan you purchased. Thank you for your understanding.
- Can I get a Korean phone number?
- Yes, you will receive a genuine Korean phone number starting with 010.
- After receiving my Alien Registration Card (ARC), can I link it to my number?
- Yes, if you initially registered with your passport, you can re-register using your ARC once it’s issued. (Note: This option isn’t available for minors, as per Korean regulations.) To proceed with the change, please contact our official Facebook page.
- What does the 3Mbps speed limit mean?
- It’s fast enough for streaming videos and browsing social media apps. However, app-based calls and video calls might be affected. For a smoother experience, we recommend using Wi-Fi or regular calls whenever possible!
- Is the service only available in Seoul?
- No, our telecom service is available throughout Korea. If you’re planning to study or stay in cities outside Seoul, you’re welcome to purchase our SIM cards too.
- Do I need to make a reservation in advance?
- It’s recommended to make a reservation at our Seoul office. If you visit without one, you might need to wait.
- Do you offer services in English?
- Yes, all consultations at our Seoul office or through our official Facebook are available in English. Our staff is fully fluent.
- Can I book a reservation for multiple people?
- Yes, you can! Just make sure to register only the representative when booking.
- I’d like to book a same-day reservation, but the web page won’t let me.
- Please reach out to our official Facebook page to make a same-day reservation.
- What documents do I need to apply for?
- You will need an alien registration card and a Korean bank account for the postpaid plan.
- I don’t have my alien registration card with me.
- You must have an alien registration card to apply for the opening, so please make sure to have it ready.
- Is it possible to open without a Korean address?
- You can make a reservation for your visit, but an address will be required to proceed. If you don’t have one, please consult with us in advance.
- Is there anything else I need besides my ID?
- Yes, you’ll need a mobile phone that is not carrier-locked. Devices purchased from most telecom companies often have SIM locks, so please check in advance. If your device is locked, make sure to unlock it or prepare a SIM-free device.
- What should I do after using it?
- Please make sure to go through the cancellation procedure.
- Can I use the phone number I’m using now as it is?
- If you are currently using a prepaid SIM card (90 days or more), you will be able to use the phone number transfer service from Day 91.
- I’d like to get a refund because my stay has been shortened.
- Regarding the plan you purchased, we cannot issue a refund for your convenience. If it is terminated within 6 months (183 days), a penalty of 50,000 won will be charged separately.
- Can I get a Korean phone number?
- Yes, you will receive a genuine Korean phone number starting with 010.
- Can I authenticate myself?
- The postpaid plan will be opened with an alien registration card, so you can use your personal identification immediately after the contract is completed.
- What is the speed limit of 3Mbps?
- It’s fast enough for streaming videos and browsing social media apps. However, app-based calls and video calls might be affected. For a smoother experience, we recommend using Wi-Fi or regular calls whenever possible!
- Is it only available in Seoul?
- No, our telecom service is available throughout Korea. If you’re planning to study or stay in cities outside Seoul, you’re welcome to purchase our SIM cards too.
- Do I need to make a reservation in advance?
- It’s recommended to make a reservation at our Seoul office. If you visit without one, you might need to wait.
- Can you handle it in English?
- Yes, all consultations at our Seoul office or through our official Facebook are available in English. Our staff is fully fluent.
- Can I book a reservation for multiple people?
- Yes, you can! Just make sure to register only the representative when booking.
- I’d like to book a same-day reservation, but the web page won’t let me.
- Please reach out to our official Facebook page to make a same-day reservation.
SIM card reservations are accepted through the web reservation form.
＼Reservations from the web／
＼SIM Card Consultation／
| Purpose of Visit | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|
| Prepaid Plan | ● 10:00～11:30 14:00～17:00 | ● 10:00～11:30 14:00～17:00 | ● 10:00～11:30 14:00～17:00 | ● 10:00～11:30 14:00～17:00 | ● 10:00～11:30 14:00～17:00 | ● 14:00～17:00 | × |
| Postpaid Plan | ● 10:00～11:30 14:00～16:00 | ● 10:00～11:30 14:00～16:00 | ● 10:00～11:30 14:00～16:00 | ● 10:00～11:30 14:00～16:00 | ● 10:00～11:30 14:00～16:00 | × | × |
| Personal Authentication Registration | ● 10:00～11:30 14:00～17:30 | ● 10:00～11:30 14:00～17:30 | ● 10:00～11:30 14:00～17:30 | ● 10:00～11:30 14:00～17:30 | ● 10:00～11:30 14:00～17:30 | × | × |
1F, 206-11 Donggyo-dong, Mapo-gu, Seoul
※There is no parking at our office, so please use nearby coin parking or public transportation.