At Seoul Mobile Hub, we are committed to protecting the personal information of our customers and ensuring the safe use of our website. This Privacy Policy outlines how we collect, use, and manage personal information. By using our website, customers are considered to have fully understood and agreed to the terms of this Privacy Policy.
Please note that we may update this Privacy Policy at any time, and by continuing to use our services, you agree to the latest version of the policy.
Seoul Mobile Hub (hereinafter referred to as “Our Company”) is committed to strictly managing the personal information provided by our customers. We strive to maintain and operate our website in a way that ensures customers can use it with complete confidence.
Our company will only use personal information provided by customers after clearly explaining the purpose of its use and obtaining their consent.
We obtain personal information through appropriate means and never through false or wrongful methods. Any personal information voluntarily provided through inquiries on this website will be treated as confidential.
We use your personal information solely for legitimate purposes, such as responding to inquiries and providing useful information. Personal information will not be used for any purpose beyond those explicitly approved by the customer.
In accordance with laws and regulations, including the Personal Information Protection Act, our company will not provide personal information to third parties without prior consent from the individual, except as permitted by law.
Our company takes strict measures to manage the personal information provided by customers, ensuring protection against unauthorized access, alteration, leakage, or loss by third parties.
SIM card reservations are accepted through the web reservation form.
＼Reservations from the web／
＼SIM Card Consultation／
| Purpose of Visit | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|
| Prepaid Plan | ● 10:00～11:30 14:00～17:00 | ● 10:00～11:30 14:00～17:00 | ● 10:00～11:30 14:00～17:00 | ● 10:00～11:30 14:00～17:00 | ● 10:00～11:30 14:00～17:00 | ● 14:00～17:00 | × |
| Postpaid Plan | ● 10:00～11:30 14:00～16:00 | ● 10:00～11:30 14:00～16:00 | ● 10:00～11:30 14:00～16:00 | ● 10:00～11:30 14:00～16:00 | ● 10:00～11:30 14:00～16:00 | × | × |
| Personal Authentication Registration | ● 10:00～11:30 14:00～17:30 | ● 10:00～11:30 14:00～17:30 | ● 10:00～11:30 14:00～17:30 | ● 10:00～11:30 14:00～17:30 | ● 10:00～11:30 14:00～17:30 | × | × |
*2025 Holiday：1/1,1/28,1/29,1/30,3/1,5/5,6/6,8/15,10/3,10/5,10/6,10/7,10/9,12/25
1F, 206-11 Donggyo-dong, Mapo-gu, Seoul
※There is no parking at our office, so please use nearby coin parking or public transportation.
Frequently Asked Questions
- What documents do I need to apply for?
- You can apply for the prepaid plan with just your passport (non-Korean) or alien registration card.
- I don’t have my passport with me.
- A passport is required to complete the application process, so please make sure to have it ready.
- Is it possible to open without a Korean address?
- You can make a reservation for a visit, but an address will be required to complete the process. If you don’t have an address, please consult with us beforehand.
- Do I need anything else besides my ID?
- Yes, you’ll need a mobile phone that is not carrier-locked. Devices purchased from Japanese telecom companies often have SIM locks, so please check in advance. If your device is locked, make sure to unlock it or prepare a SIM-free device.
- What should I do after I finish using it?
- You do not need to return the SIM card so you can simply throw it away.
- Can I extend the usage period?
- Yes, some plans can be extended. Please check the product details page for more information.
- I’d like to get a refund because my stay has been shortened.
- Unfortunately, refunds cannot be issued for your convenience or for the unused period of the plan you purchased. Thank you for your understanding.
- Can I get a Korean phone number?
- Yes, you will receive a genuine Korean phone number starting with 010.
- After receiving my Alien Registration Card (ARC), can I link it to my number?
- Yes, if you initially registered with your passport, you can re-register using your ARC once it’s issued. (Note: This option isn’t available for minors, as per Korean regulations.) To proceed with the change, please contact our official Facebook page.
- What does the 3Mbps speed limit mean?
- It’s fast enough for streaming videos and browsing social media apps. However, app-based calls and video calls might be affected. For a smoother experience, we recommend using Wi-Fi or regular calls whenever possible!
- Is the service only available in Seoul?
- No, our telecom service is available throughout Korea. If you’re planning to study or stay in cities outside Seoul, you’re welcome to purchase our SIM cards too.
- Do I need to make a reservation in advance?
- It’s recommended to make a reservation at our Seoul office. If you visit without one, you might need to wait.
- Do you offer services in English?
- All consultations on Seoul office or official Facebook are available in English. Our staff is completely fluent in English.
- Can I book a reservation for multiple people?
- Yes, you can! Just make sure to register only the representative when booking.
- I’d like to book a same-day reservation, but the web page won’t let me.
- Please reach out to our official Facebook page to make a same-day reservation.
- What documents do I need to apply for?
- You will need an alien registration card and a Korean bank account for the postpaid plan.
- I don’t have my alien registration card with me.
- An alien registration card is required to complete the application process, so please make sure you have it ready.
- Is it possible to open without a Korean address?
- You can make a reservation for your visit, but an address will be required to proceed. If you don’t have one, please consult with us in advance.
- Is there anything else I need besides my ID?
- You will need a mobile phone that is not carrier locked. In the case of devices purchased from a Japanese telecommunications company, SIM lock is often applied, so please make sure to check in advance, and if it is locked, please proceed with the unlock procedure or prepare a separate SIM-free device.
- What should I do after using it?
- Please make sure to go through the cancellation procedure.
- Can I use the phone number I’m using now as it is?
- If you use a prepaid SIM card (90 days or more), you will be able to use the phone number transfer service from Day 91.
- I’d like to get a refund because my stay has been shortened.
- Regarding the plan you purchased, we cannot issue a refund for your convenience. If it is terminated within 6 months (183 days), a penalty of 50,000 won will be charged separately.
- Can I get a Korean phone number?
- Yes, you will receive a genuine Korean phone number starting with 010.
- Can I complete identity verification myself?
- Yes, with a postpaid plan, you can verify your identity using your Alien Registration Card right after the contract is finalized.
- What does the 3Mbps speed limit mean?
- It’s fast enough for streaming videos and browsing social media apps. However, app-based calls and video calls might be affected. For a smoother experience, we recommend using Wi-Fi or regular calls whenever possible!
- Is the service only available in Seoul?
- No, our telecom service is available throughout Korea. If you’re planning to study or stay in cities outside Seoul, you’re welcome to purchase our SIM cards too.
- Do I need to make a reservation in advance?
- It’s recommended to make a reservation at our Seoul office. If you visit without one, you might need to wait.
- Do you offer services in English?
- Yes, all consultations at our Seoul office or through our official Facebook are available in English. Our staff is fully fluent.
- Can I book a reservation for multiple people?
- Yes, you can! Just make sure to register only the representative when booking.
- I’d like to book a same-day reservation, but the web page won’t let me.
- Please reach out to our official Facebook page to make a same-day reservation.
